Refund policy

Returns 

We understand that sometimes things don’t work out — no stress. If your item isn’t quite right, we offer store credit or exchanges for eligible returns. Try at Home orders work a little differently, see below.

Change of Mind / Incorrect Fit

We offer store credit or exchanges for full-priced items. To be eligible:

• Your return must be lodged in our returns portal within 14 days of your order's ship date
• Items must be unworn, unused, and in original condition with tags attached
• Returns lodged outside this 14-day window will not be accepted

Lodge a return request via our returns portal: Click Here

Outside Australia? Please don't use the returns portal, see International Returns below.

Received something faulty or incorrect? Please don't use the returns portal. Email us instead, see Faulty Items below.

How to Send Your Return

Once you've completed your return in our returns portal, we'll email you a prepaid Australia Post label.

1. Print the label and attach it to your parcel
2. Drop it at your local Australia Post

A $15 return shipping fee applies.

Processing Time

Once your return arrives and is inspected, we'll email you confirmation and process your credit or exchange within 5 business days. Keep your Australia Post receipt, as we can't process returns until they've been received and reviewed.

Try at Home Orders

When you check out, we place a temporary hold on your card for your Try at Home pieces. You're only charged for what you keep, so returns work differently to regular orders:

• You have 3 days from delivery to try your pieces on at home
• Complete your order in our returns portal by choosing what you're keeping and what's going back
• You're charged for the pieces you keep, and the hold on the rest is released. Try at Home returns aren't issued as store credit
• Pieces must be unworn, unused and in original condition with tags attached
• Returns must be posted within 3 days of completing your order, using the prepaid Australia Post label as outlined above
• A $15 return shipping fee applies to any return
• If you don't complete your order within your trial, it will be finalised in full and our standard returns policy applies

Sale Items

Items marked as SALE are final sale. We do not offer returns, refunds, or exchanges for sale items — sorry!

Faulty Items

If you've received a faulty item or something you didn't order, we're really sorry! Please email us rather than using the returns portal, at customercare@summisummi.com.au, with your order details and a description (or photo) of the issue so we can sort it out ASAP.

We comply with Australian Consumer Law, which means you're entitled to a repair, replacement, or refund if the item is genuinely faulty.

Please note: Items damaged from misuse, abnormal wear, or not following care instructions may not be considered faulty.

International Returns

Our returns portal and prepaid labels are for Australian orders only. If you're outside Australia, please email us at customercare@summisummi.com.au within 14 days of your order's ship date with your order number and the items you'd like to return. We'll confirm your return and send you the details to post it back.

Return shipping is at your expense, and we recommend a trackable service and/or shipping insurance.