TRY AT HOME
Not sure if it's a yes?
Take them home, try them on in your own mirror, in your own light, and only pay for what you keep.
how it works
Four steps between you and your new favourite piece.
ADD TO CART
Choose Try at Home when you're adding your pieces. Up to 3 at a time.
CHECKOUT
We pop a temporary hold on the order total to hold your pieces. It shows as pending, not paid. Nothing comes out until you've decided.
TRY AT HOME
Once it lands, you've got 3 days. Style it up, take it out, see how it wears in real life.
COMPLETE YOUR ORDER
We'll send you a link to your Customer Portal. Finalise in a few clicks and you're only charged for what you keep.
returns
Sending something back is easy:
- Log into the Customer Portal using the link below, or the one in your email or text.
- Pick the pieces you're sending back.
- Once you've finished up in the portal, we'll email you a prepaid return label.
- Print it, stick it on your parcel, and drop it at your local Australia Post.
If you return all pieces from your order, a $12 return shipping fee will apply.
Returns need to be posted within 3 days of completing your order.
faqs
You'll enter your payment details at checkout like normal. We then place an authorisation on your card for the order total, just to confirm the card is valid.
It isn't a charge, and the money stays yours. It does get held aside though, so that amount won't be available to spend while you're deciding. It shows as pending rather than paid, and it's released once you finalise your order.
Only once you've finalised your order in the Customer Portal, and only for the pieces you're keeping.
Up to 3 Try at Home pieces per order. If you're torn between sizes, use one of your three on the second size.
You can add regular items to the same cart too. At checkout you'll pay for the regular items as usual, and the Try at Home pieces will show as pending until you decide. It all arrives as one order.
All Try at Home orders must be completed in the Customer Portal, where you confirm what you're keeping and request a return if you need one.
No restocking fee. If you keep anything at all, returning the rest is free. The only time there's a charge is if you send the whole order back, which is a flat $12 return shipping fee.
Yes. Apply it at checkout on the initial order, before you enter your details. The discount then comes off the final amount you pay for whatever you keep.
No. Try at Home needs a card that can hold an authorisation, and buy now pay later services like Afterpay, Zip and Klarna can't do that. You're welcome to use them on a regular order, just not on Try at Home pieces.
Write a clear and concise answer to guide your customers.
Yes, especially if you've checked the size guide and you're still unsure.
