Upon order placement, you will receive a confirmation email. Ensure your email address is accurate. Once your order is shipped, a follow-up email will be sent with tracking information.

Orders cannot be edited once confirmed. To change the shipping address or cancel an order, please contact us at customercare@summisummi.com.au right away. We’re unable to make changes or cancellations after dispatch. Shipping starts once your order has been dispatched.

Our warehouse is based in Ballina, NSW, Australia. Orders are dispatched daily, MONDAY-FRIDAY.

Orders before Midday will be shipped that same day (excluding weekends & pubic holidays).

Orders are dispatched daily, Monday - Friday.

Orders placed before Midday will be shipped that same day.

Note: We do not dispatch orders over the weekend or on public holidays.

We offer store credit or exchanges for eligible returns within 14 days of dispatch.

Read our full returns policy here.

Click here to visit our returns portal.

You will need your order number and email.

We have stockists across Australia, NZ & the US.

Please visit our Stockist page to find a Summi Summi stockist near you.

We suggest referring to the care label on your garment.