FAQ
Contact & Customer Care
Our office is based in Yamba, Australia and are team are available between 9.00am -3.00pm AEDT, excluding public holidays.
Order & return enquiries
customercare@summisummi.com.au
General enquiries
hello@summisummi.com.au
Can I change my order ?
Upon order placement, you will receive a confirmation email. Ensure your email address is accurate. Once your order is shipped, a follow-up email will be sent with tracking information.
Orders cannot be edited once confirmed. To change the shipping address or cancel an order, please contact us at customercare@summisummi.com.au right away. We’re unable to make changes or cancellations after dispatch. Shipping starts once your order has been dispatched.
How do I make a return?
Where is the Summi Summi Flagship store?
Shop 3/87 Jonson St, Byron Bay NSW 2481
Phone:
Hours:
Monday 10 am–5 pm
Tuesday10 am–5 pm
Wednesday 10 am - 5 pm
Thursday 10 am–5 pm
Friday 10 am–5 pm
Saturday 10 am–5 pm
Sunday 10 am–4 pm
How do I contact Summi Summi?
Byron Bay Store
Address: Shop 3/87 Jonson St, Byron Bay NSW 2481
Phone: 0477 616 495
Order & return enquiries
customercare@summisummi.com.au
General enquiries
hello@summisummi.com.au
Australian Wholesale
sammy@kendiagency.com
US Wholesale
pryan@highalchemy.com
Europe & UK Wholesale
jenna@1224showroom.com
Where will my order be shipped from?
Our office is based in Yamba, Australia. Orders are dispatched daily, MONDAY-FRIDAY.
Orders before Midday will be shipped that same day (excluding weekends & pubic holidays)
Who do I contact regarding becoming a stockist?
Australian Wholesale
sammy@kendiagency.com
US Wholesale
pryan@highalchemy.com
Europe & UK Wholesale
jenna@1224showroom.com
What is your return policy?
RETURNS
We offer an exchange or give credit notes for online purchases where the fit was incorrect or in the case where the customer has changed their mind and the item is returned within 7 days of receiving the RA number. If the items are not returned within 7 days of receiving the RA number we reserve the right to refuse the return.
To be eligible for an exchange or credit note, the item(s) must be unused and in new conditions with tags.The returns window is 2 weeks from ship date of order. Any returns after the 2 week window will not be accepted. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s) and processed accordingly.
SALE ITEMS
Strictly no returns on SALE items.
RETURN PROCESSING TIME
Your store credit or refund will generally be processed within 5 business days of receiving your returned items. Please keep your tracking number. We're unable to process lodged returns until received and assessed. We suggest adding return tracking to the Australia Post tracking or NZ Post apps for delivery updates.
FAULTY ITEMS
We're very sorry if an item you received is not in perfect condition, or one that you didn't order! Please email customercare@summisummi.com.au and we can resolve this for you as soon as possible.
We will meet our obligations under the Australian Consumer Law or similar legislation which may include replacing the item if the stock is available or providing a refund upon receipt of the item back at our warehouse.
It does not constitute a defect if in our reasonable opinion a product has become of unacceptable quality following the sale to you due to fair wear and tear, misuse, failure to use in accordance with manufacturer’s instructions, using it in an abnormal way or failure to take reasonable care.
RETURN SHIPPING COST
The customer is responsible for return shipping costs.We suggest using a trackable shipping service or purchasing shipping insurance.
RETURN ADDRESS
f your return has been approved via returns portal, please print and return to the below address:Summi Summi, 9/5 Neptune Pl, Yamba NSW 2464.Please ensure your details and RA number are clearly noted on the parcel.
What size would I be?
How do I wash my Summi Summi items?
VISCOSE/RAYON
Halfway between silk and cotton, viscose and rayon blends are soft, silky and aerial! The only hitch is, that we do not always know how to take care of it. Here are some tips:
Hand Washing: Viscose is a highly absorbent fabric, relatively inelastic and therefore very delicate especially when wet. This is why we recommend you hand washing, with cold or lukewarm water (maximum 20° C) rather than machine washing. To remove stains on viscose, you can carefully rub the stained area with a mild detergent for a few minutes to not damage the material.
If you choose to use a washing machine instead of hand washing, select the delicate cycle or « Hand wash » program and put the clothes in a wash bag, to not damage the material especially by rubbing against the drum.
Last advice, wash your garment on the reverse side in order to preserve the colors and brightness !
Drying: Opt for natural drying. When viscose is wet, it is more rigid and less soft. Once dry, it will recover its original shape. Do not put in the dryer, it is better to allow the viscose garment to air dry flat, on a hanger. Beforehand, you can lightly wring it with a towel. And be careful, viscose can be damaged by excessive wringing and twisting.
Ironing: Last step, the ironing. It is only during this step that the viscose garment will recover its original size, shape and lightness.
Viscose should be ironed on the reverse side when it is still slightly wet. We recommand you to select the program « Silk » or the iron at one dot (110°C). And for more precaution, you can use a damp cloth or light clean cotton fabric between the iron and garment. Alternatively you can use a steamer!
LINEN/RAYON
Our linen blend is 55% linen / 45% rayon. For our linen blend garments, we recommend a gentle cold hand wash separately with mild detergent, hung to dry in the shade. Linen viscose blend fabric will contract when washed, but the fabric will relax and return to its original shape with a warm iron with plenty of steam.
SILK ORGANZA
Hand wash organza garments seperately in cold water with a gentle detergent to avoid damage.
Do not bleach: Organza fabric can be damaged by bleach. Avoid using bleach or any detergent containing bleach.
Rinse thoroughly: After washing, rinse the organza garment thoroughly to remove all soap residues.
Drying: Best to naturally dry on a hanger avoiding direct sunlight.
Ironing: We recommand you to select the program « Silk » or the iron at one dot (110°C). And use a use a slightly damp cloth or light clean cotton fabric between the iron and garment. Alternatively you can use a steamer!
